Shipping & Delivery

Complimentary

R2,000+

Free delivery to South Africa on orders of R2,000 or more

Standard

R500

On orders to South Africa under R2,000

Estimated delivery

5–8 days

Business days after dispatch, subject to customs clearance

Customs & delivery

Any customs duties, import taxes or clearance charges are payable by the customer. Customs approval and clearance times are outside our control and cannot be guaranteed. Delivery times are estimates and start once your order is dispatched. At busy times, launches, sales or bank holidays, this can take a little longer.

Tracking

We'll email your tracking number once your order ships. Follow it on the courier's website or our Track My Order page, also in the footer. Tracking can take a little while to go live.

Holiday breaks

Delune is a one-person business. When I'm away, orders, dispatch and emails pause, and start again when I'm back. I share closures on our social media. Thank you for your patience.

Your address

Please check your address before you pay. Spotted a mistake? Contact us quickly. Once your order is being prepared or has shipped, we may not be able to change it.

Late or missing

Parcel not arrived on time? Contact us and we'll look into it. Delays can come from couriers, bad weather, busy seasons or address issues.

Fragrance & oils

Some fragrance, oil and beauty products need special handling. We'll always pick the best courier for your item and address.

Returns

Returns and exchanges have their own policy. To start a return or ask about an order, please use our contact form.